FEMALE MALFOY · UPDATED
Refund Policy
Credit-pack purchases are final and non-refundable once payment is verified and credits are delivered to your account. This applies even if you have not generated anything or still have an unused balance. Automatic returns of credits for failed generation tasks are explained separately below.
1. Immediate credit delivery — no purchase refunds
A credit pack purchases prepaid access to image and video generation. On verified payment, we immediately allocate the purchased credit entitlement to your account and activate paid-generation access. The pack is delivered at that point; it is not a refundable deposit awaiting your first generation.
Delivered credit packs cannot be cancelled or refunded voluntarily. Not submitting a task, using only part of the balance, changing your mind, deleting results or closing your account does not make the purchase refundable. Your available credits remain available for future generation and do not expire. Allocation of the entitlement does not mean the remaining credit balance is deducted or that a particular GPU has been reserved.
2. Failed tasks return credits, not purchase payments
Terminal provider failures automatically return the affected reserved credits to your account. A partial batch keeps the charge for successful images and returns credits for failed tasks. A request rejected before reservation does not consume credits.
These returns restore generation credits; they do not refund the credit-pack payment to your card, wallet or cryptocurrency address. A technically successful result you dislike, an active task or deletion of an asset is not automatically a failed task. Contact support with the task identifier if you believe a technical error occurred.
3. Billing errors and mandatory remedies
If you were charged twice, a confirmed payment was not credited, or an unauthorized payment or other billing error occurred, contact support@femalemalfoy.com promptly. Include your account email, order identifier and a redacted receipt where useful. We investigate payment-provider records and correct verified errors. Do not send passwords, card numbers, security codes or API keys.
This no-refund policy does not exclude cancellation, refund, non-delivery or other remedies that mandatory applicable law requires. Immediate credit delivery or a notice alone does not remove a statutory right where additional conditions apply. We review any required remedy according to the circumstances and applicable law.
4. Exceptional payment reversals
Where a verified billing correction or legally required payment refund is appropriate, it is processed through the original payment provider where supported. Timing and supported methods depend on that provider. Refunded or disputed payments may reverse the corresponding credits and restrict paid-generation access while the matter is resolved.
For questions about this policy, email support@femalemalfoy.com. Please review the Purchase Agreement and Terms of Service before buying credits.
Contact the atelier
For support, billing and privacy requests: support@femalemalfoy.com.